Don’t fall for scams—learn to spot fake tracking numbers before it’s too late
Introduction: The Growing China Post Tracking Scam
Sarah’s nightmare began with a simple purchase. She ordered a $150 designer handbag from a Facebook ad, received a China Post tracking number, and watched eagerly as the package supposedly made its way to her doorstep. Two weeks later, the tracking showed “Delivered”—but Sarah never received anything.
When she contacted the seller, they ghosted her. PayPal denied her dispute because the tracking number showed delivery. It wasn’t until she contacted China Post directly that she discovered the truth: the tracking number belonged to a package delivered to an address 500 miles away. Sarah had fallen victim to a fake China Post tracking number scam, and she was out $150.
Sarah’s story isn’t unique. According to the Better Business Bureau, fake tracking number scams have surged by over 300% since 2020, with China Post being one of the most commonly exploited shipping services.
Why China Post is a Prime Target for Scammers
- High Volume: China Post ships over 10 billion packages annually to international destinations
- Loose Verification: Less stringent tracking validation compared to FedEx or DHL
- Language Barriers: Many buyers can’t navigate Chinese tracking systems
- Long Shipping Times: 15-60 day delays make it easier for scammers to disappear
- Multiple Handoffs: Packages transfer from China Post to local carriers (USPS, Royal Mail), creating tracking gaps
What You’ll Learn in This Guide
- How to identify fake China Post tracking numbers in seconds
- The 7 critical red flags that expose scams
- Step-by-step verification methods used by professionals
- What to do if you’ve already been scammed (including how to get your money back)
- How to protect yourself from future fraud
What is China Post & How Does it Work?
China Post Overview
China Post (中国邮政) is the state-owned postal service of the People’s Republic of China, operating under the State Post Bureau since 1949. It’s one of the world’s largest postal networks, handling both domestic and international shipments.
Key Facts:
- Official Name: China Post Group Corporation
- Coverage: 55,000+ postal outlets across China
- International Reach: Delivers to 200+ countries
- Annual Volume: 10+ billion international parcels
- Most Used By: AliExpress, Wish, eBay, Amazon sellers
China Post Service Types Comparison
| Service Type | Tracking Number Format | Speed | Trackability | Typical Cost | Best For |
|---|---|---|---|---|---|
| Registered Air Mail | RA/RB/RC + 9 digits + CN | 15-30 days | Full tracking | $3-8 | Standard items |
| EMS Express | EE/EB + 9 digits + CN | 5-10 days | Real-time updates | $15-30 | Urgent shipments |
| ePacket | LZ/AM + 9 digits + CN | 10-20 days | Full tracking | $4-10 | E-commerce (under 2kg) |
| Surface Parcel | CP + 9 digits + CN | 60-90 days | Limited tracking | $2-5 | Heavy, non-urgent |
| Small Packet Plus | UU/LP + 9 digits + CN | 20-40 days | Partial tracking | $2-4 | Lightweight items |
| Unregistered Mail | Starts with “U” | 30-60 days | China only | $1-3 | Very cheap items |
How China Post International Shipping Works
Here’s the typical journey of a China Post package to the United States:
Stage 1: Domestic Collection (Days 1-3)
- Seller ships package from Chinese city
- First scan: “Item accepted at facility”
- Package travels to regional sorting center
Stage 2: International Transit (Days 4-15)
- Package arrives at international gateway (Beijing, Shanghai, Guangzhou)
- Customs clearance in China
- Air freight to destination country
- Status: “Dispatched from country of origin”
Stage 3: Arrival & Transfer (Days 16-20)
- Arrives at destination country (e.g., USA)
- Customs inspection
- Critical handoff: Package transfers to local carrier (USPS, UPS)
- Tracking number may change or need separate lookup
Stage 4: Final Delivery (Days 21-30)
- Local carrier (USPS) handles last-mile delivery
- Status updates on both China Post and USPS systems
- Final scan: “Delivered”
Why Packages Transfer to USPS/UPS
Universal Postal Union (UPU) Agreement: Under international postal treaties, China Post partners with local postal services for final delivery. In the USA, this is almost always USPS.
Key Point: Once your package enters the USA, USPS takes over. You can track it using:
- Your original China Post tracking number on USPS.com
- Both China Post and USPS tracking systems simultaneously
Understanding Real China Post Tracking Numbers
The Anatomy of a Real Tracking Number
A legitimate China Post tracking number follows the S10 Universal Postal Union standard:
[2 Letters] [9 Digits] [2 Letters]
↓ ↓ ↓
Service Unique ID Country
Code Code
Example: RB123456789CN
Breaking it down:
- RB: Registered Air Mail service type
- 123456789: Unique package identifier
- CN: China (country of origin)
Complete China Post Tracking Number Format Guide
By Service Type:
| Starting Letters | Service Name | Description | Tracking Features |
|---|---|---|---|
| RA, RB, RC, RD | Registered Air Mail | Standard tracked airmail | Full tracking, signature on delivery |
| EE, EB, EY | EMS Express | Fast express service | Real-time updates, priority handling |
| LZ, AM, LK | ePacket | Economy e-commerce | Full tracking, USPS partnership |
| CP, CJ, CQ | Surface Parcel | Sea/land transport | Limited tracking, very slow |
| LP, LU, LX | Small Packet | Lightweight items (under 2kg) | Partial tracking |
| UU, UA, UG | Unregistered | Cheapest option | Only tracked within China |
| VA, VB, VC | Insured Parcel | High-value items | Enhanced tracking + insurance |
Valid vs Invalid Format Examples
✅ VALID Tracking Numbers:
RA123456789CN (Registered Air Mail)
EE987654321CN (EMS Express)
LZ456789123CN (ePacket)
CP111222333HK (Hong Kong Surface Parcel)
❌ INVALID/SUSPICIOUS Formats:
1234567890123 (No letters)
AB12345678CN (Only 8 digits, needs 9)
RA123456789US (Wrong country code)
XZ123456789CN (XZ not a valid service code)
R123456789CN (Missing second letter)
RA123456789 (Missing country code)
Pro Tip: If a tracking number doesn’t match these formats exactly, it’s either fake or from a different carrier.
What is a Fake China Post Tracking Number?
Definition
A fake China Post tracking number is a fraudulent code designed to deceive buyers into believing their package is in transit. These numbers fall into four categories:
Types of Fake Tracking Numbers
1. Completely Fabricated Numbers
How it works: Scammer generates random alphanumeric codes that resemble legitimate tracking numbers.
Example:
Fake: XQ987654321YZ
Why it's fake: "XQ" isn't a valid China Post service code, "YZ" isn't a country code
Detection: These numbers return “not found” when checked on official China Post or third-party tracking sites.
2. Format Lookalikes (Invalid but Convincing)
How it works: Numbers follow the correct letter-number-letter pattern but use invalid service codes.
Example:
Fake: ZZ123456789CN
Why it's fake: "ZZ" has never been used by China Post
Detection: Official sites reject these numbers, but casual observers might think they’re valid.
3. Real Numbers from Different Packages (Most Dangerous)
How it works: Scammer steals a legitimate tracking number from another shipment—often one already delivered.
Example:
Real number: RB456789012CN
Status: Delivered to John Smith, 123 Oak St, Chicago, IL
Your address: 456 Elm Ave, Miami, FL
Why it’s dangerous:
- Number validates on tracking sites
- Shows “real” movement and updates
- PayPal/eBay see “delivered” status
- You can’t prove it wasn’t sent to you (initially)
Detection: You need to contact the carrier directly to verify the delivery address.
4. Real Numbers to Wrong Address (Brushing Scam)
How it works: Scammer actually ships something (usually a cheap item) to an address near you, then uses that tracking number.
Example:
Ordered: $150 leather jacket
Delivered: $0.50 hair tie to 123 Main St, Apt 7 (you're at Apt 12)
Tracking shows: "Delivered to residential address in your ZIP code"
Why it works: PayPal/eBay’s systems only check ZIP code match, not full address.
5. Virtual/Pre-generated Tracking Numbers
How it works: Seller creates a valid tracking label but never actually ships the package. The tracking number is real and works on all official sites, but the package never enters the postal system.
Example:
Tracking number: RB789456123CN
Status: "Label Created, Not Yet in System" or "Pre-shipment Info Sent to China Post"
Reality: Seller printed a label, got a tracking number, but never dropped off the package
```Why it’s dangerous:
– Tracking number validates on all official sites ✓
– Format is 100% correct ✓
– Some platforms (eBay, Amazon) count “label created” as “shipped” ✓
– Seller gains extra 10-15 days before buyer realizes scam
– By the time tracking never updates, refund window is closing
Why Scammers Use Fake Tracking Numbers
1. Delay Discovery
Fake tracking keeps you waiting 2-4 weeks while your refund window closes.
2. Bypass Platform Protection
Amazon/eBay/PayPal often auto-close disputes if tracking shows “delivered.”
3. Create False Legitimacy
A tracking number makes the seller appear professional and trustworthy.
4. Avoid Accountability
“The package was delivered—contact the postal service, not me.”
5. Enable Further Scams
Your stolen data (from the “order”) can be sold on the dark web.
Common Platforms Where This Happens
| Platform | Risk Level | Why |
|---|---|---|
| Facebook/Instagram Ads | 🔴 Very High | No buyer protection, new sellers, no verification |
| Wish | 🟠 High | Low-cost items, minimal seller vetting |
| eBay | 🟡 Medium | Buyer protection exists but can be circumvented |
| AliExpress | 🟡 Medium | Escrow system helps, but delays are common |
| Amazon (3rd party) | 🟢 Low-Medium | A-to-Z Guarantee, but scammers still exploit it |
| Standalone Websites | 🔴 Very High | No oversight, often disappear after scamming |
Warning Signs of High-Risk Sellers:
- New account (less than 3 months old)
- Zero or very few reviews
- Prices 50%+ below market rate
- Only accepts non-reversible payments (crypto, wire transfer)
- Website domain registered recently (check on WHOIS.com)
7 Red Flags: How to Spot Fake China Post Tracking Numbers
🚩 Red Flag #1: Incorrect Tracking Number Format
What to check:
- Does it have exactly 13 characters?
- Does it start with valid service codes (RA, EE, LZ, etc.)?
- Does it end with “CN” or “HK”?
- Are there exactly 9 digits in the middle?
Common format errors:
❌ 12 characters instead of 13
❌ Starts with random letters (XY, QQ, ZZ)
❌ Ends with wrong country code (US, UK, DE)
❌ Contains special characters or spaces
❌ All numbers, no letters
How to verify format instantly:
Use this quick mental checklist:
- 2 letters: Service type
- 9 numbers: Package ID
- 2 letters: Country
Online validation tool: Visit regex101.com and use this pattern:
^[A-Z]{2}[0-9]{9}[A-Z]{2}$
Paste your tracking number. If it doesn’t match, it’s likely fake.
🚩 Red Flag #2: No Tracking Updates or Activity
Normal tracking timeline (Registered Air Mail to USA):
| Day | Expected Status |
|---|---|
| 1-2 | “Item posted/collected” |
| 3-5 | “Processed at sorting center” |
| 6-10 | “Dispatched to destination country” |
| 11-15 | “Arrival at destination country” |
| 16-20 | “Inbound customs clearance” |
| 21-25 | “Transferred to USPS” |
| 26-30 | “Out for delivery” → “Delivered” |
Suspicious situations:
❌ No updates for 7+ days after “posted”
- Real packages get scanned at multiple checkpoints
- Even slow surface mail shows movement within 5-7 days
❌ Stuck on “Item posted” for weeks
- Indicates package was never actually shipped
- Common scammer tactic: generate tracking number without shipping
❌ Sudden jump from “China” to “Delivered” overnight
- Impossible: International shipping takes 5-15 days minimum
- Suggests tracking number was stolen from a different package
❌ Only one or two generic updates
🚩 Red Flag #3: Tracking Shows Delivery to Wrong Address
This is the most insidious scam—known as a Brushing Scam.
What is Brushing?
Brushing is when a seller ships a cheap item (hair tie, empty box, seeds) to an address near you, then uses that tracking number for your expensive order.
How it works:
- You order a $100 item from Seller X
- Seller sends a $0.50 trinket to 123 Main St, Apt 5 (nearby address)
- Seller gives you the tracking number for that cheap shipment
- Tracking shows “Delivered” to your ZIP code
- PayPal/eBay sees “delivered” and denies your refund
- You’re out $100
Real-World Example:
Order: Samsung Galaxy Watch ($300)
Tracking: RA987654321CN
Status: “Delivered May 15, 10:23 AM”
Reality: A small envelope (1 lb) was delivered to a different address in your ZIP code
How to detect:
✅ Check package weight on carrier’s site:
- Your item should weigh 2 lbs, tracking shows 0.5 lbs? RED FLAG
✅ Verify delivery address:
- Call USPS/carrier: “Was this tracking number delivered to [YOUR EXACT ADDRESS]?”
- They won’t tell you the actual address (privacy), but will confirm if it matches
✅ Check your security camera/doorbell:
- No delivery person at the claimed time? FAKE
✅ Ask neighbors:
- Did they receive a mystery package around that date?
Why Brushing Scams Work:
- PayPal’s automated system only checks ZIP code match, not full address
- eBay’s bots approve “delivered” claims without human review
- USPS privacy rules prevent them from revealing the actual recipient without a court order
🚩 Red Flag #4: Tracking Only Works on Seller’s Website
Scammers create fake tracking websites that show bogus updates.
How to detect:
Test the tracking number on multiple platforms:
- Official China Post: https://english.ems.com.cn
- 17Track: https://17track.net
- Parcels App: https://parcelsapp.com
- AfterShip: https://aftership.com
- USPS (if in USA): https://usps.com
If the number works on the seller’s link but nowhere else = 99% FAKE
Red flags in fake tracking sites:
❌ Suspicious domain names:
Real: ems.com.cn (China Post official)
Fake: chinapost-tracking.net, ems-track.com, track-cn-post.org (example)
❌ Poor English/grammar errors:
"Your package is shipping currently"
"Delivered at front door of house"
❌ Generic location information:
Real: "Guangzhou International Mail Processing Center"
Fake: "China facility" or just "China"
❌ No HTTPS certificate (no padlock in browser)
❌ Site only exists for tracking, no other information about China Post
How scammers lure you to fake sites:
- Email: “Track your package here: [fake-link]”
- SMS: “Your package requires action: [fake-link]”
- Seller message: “Our tracking system: [fake-link]”
NEVER click tracking links in emails/texts. Always manually type the official URL.
🚩 Red Flag #5: Tracking Information is Vague or Generic
Real vs Fake Tracking Language:
| Aspect | Real Tracking | Fake Tracking |
|---|---|---|
| Location specificity | “Shanghai Pudong International Mail Exchange Station” | “China” or “Overseas” |
| Time stamps | “2025-05-15 14:32:18” | “May 15” (no time) |
| Event descriptions | “Export customs clearance completed” | “In transit” |
| Personnel info | “Signed by: J. SMITH” | “Delivered” (no signature) |
| Facility codes | “Processing at USPS facility (ZIP 90210)” | “At local facility” |
🚩 Red Flag #6: Tracking Doesn’t Match Seller’s Information
What to compare:
| What Seller Said | What Tracking Shows | Verdict |
|---|---|---|
| “Shipped EMS Express” | Tracking starts with “RA” (Registered Air Mail) | ⚠️ SUSPICIOUS |
| “Arrives in 7-10 days” | Tracking is Surface Mail (60+ days) | ⚠️ SUSPICIOUS |
| “Weighs 5 lbs” | USPS shows 1 lb | ⚠️ SUSPICIOUS |
| “Shipped May 1” | Tracking created May 10 | ⚠️ SUSPICIOUS |
Common mismatches:
❌ Service type doesn’t match:
- Seller claims “Fast shipping (EMS)”
- Tracking number: CP123456789CN (Surface = slow)
- Why: Seller charged you for expensive service, used cheapest option
❌ Weight discrepancy:
- Product dimensions: 12″ x 8″ x 6″, should weigh ~5 lbs
- Tracking shows: 0.5 lbs
- Why: Likely a brushing scam (sent cheap item instead)
❌ Tracking predates order:
- You ordered: May 10
- Tracking label created: May 5
- Why: Scammer is recycling old tracking numbers
❌ Expected route doesn’t match:
- Seller location: Beijing
- Tracking first scan: Guangzhou (1,200 miles away)
- Why: Possible dropshipper or fake tracking
🚩 Red Flag #7: Price Too Good to Be True + New Seller
This isn’t about the tracking number itself, but about the context that makes fake tracking more likely.
Danger Zone Indicators:
🚨 Price is 50%+ below market rate
Normal price: $120
Seller's price: $49 + "free shipping"
Why it's suspicious: Shipping alone costs $15-30 from China
🚨 New seller account
- Account created: Less than 3 months ago
- Total sales: 0-50
- Feedback: None or all 5-stars (from fake accounts)
🚨 Urgent pressure tactics
- “Limited time offer! Only 3 left!”
- “Sale ends in 2 hours!”
- “98% off today only!”
🚨 Only accepts irreversible payments
- Wire transfer / Western Union
- Cryptocurrency (Bitcoin, USPS)
- Gift cards (huge red flag)
- “Friends & Family” PayPal (no buyer protection)
🚨 Website red flags:
- Domain registered recently (check WHOIS.com)
- No physical address or phone number
- Copied product descriptions from Amazon/other sites
- Poor grammar throughout
Real Example:
Legitimate Seller:
- Est. 2018, 50,000+ feedback
- AirPods Pro: $179 (slightly below Apple's $249, but reasonable)
- Accepts PayPal Goods & Services
- Has return policy
- Professional product photos
Scammer:
- Est. October 2024, 12 feedback (all 5-star, generic)
- AirPods Pro: $59 "Limited time!"
- Only accepts Zelle or CashApp
- "All sales final, no returns"
- Stock photos stolen from Apple.com
The formula: Unrealistic price + New seller + Fake tracking = Almost guaranteed scam
Real vs Fake Tracking — Example Comparison
Below are two side-by-side tracking histories and characteristic checklists that highlight what a real, verifiable tracking record looks like versus a vague, likely fake one.
REAL Tracking Example
FAKE Tracking Example
How to Verify China Post Tracking Numbers (Step-by-Step)
6-Step Professional Verification Method
Step 1: Check the Format (30 seconds)
Use the format checklist:
Valid format: [2 Letters][9 Digits][2 Letters]
Example: RB123456789CN
✓ Starts with valid service code (RA, RB, RC, EE, EB, LZ, etc.)
✓ Has exactly 9 digits in the middle
✓ Ends with CN or HK
✓ Total length: 13 characters
✓ No spaces or special characters
Quick regex test (for tech-savvy users):
Pattern: ^[A-Z]{2}[0-9]{9}[A-Z]{2}$
If format is wrong → Stop here. It’s fake.
Step 2: Verify on Official China Post Website (2 minutes)
Official tracking page: https://english.ems.com.cn
Instructions:
- Go to ems.com.cn/english
- Look for “Track and Trace” section on homepage (usually top-right)
- Enter your 13-character tracking number
- Click “Track” or “Query”
- Review results
What you should see if it’s REAL:
- Package status in English
- Detailed location information
- Time stamps for each scan
- Clear progression of movement
What you’ll see if it’s FAKE:
- “Tracking number not found”
- “Invalid format”
- Error message in Chinese
- No results at all
Common issues (not necessarily scams):
- “No information yet”: Package label created but not shipped yet (wait 24-48 hours)
- “Information can only be queried in Chinese”: Some services only show Chinese updates (use Google Translate)
Step 3: Cross-Reference with Third-Party Tools (5 minutes)
Best free tracking aggregators (use all three for maximum confidence):
Tool #1: 17Track (Most Comprehensive)
- Website: https://17track.net
- Why it’s best: Tracks 2,400+ carriers worldwide, auto-detects carrier
- How to use:
- Paste tracking number in search box
- Click “Track”
- 17Track auto-identifies it as China Post
- Shows detailed history + estimated delivery
What it reveals:
- ✅ Validates tracking number is real
- ✅ Shows if package transferred to USPS/other carrier
- ✅ Estimated delivery date based on historical data
- ✅ Translation of Chinese updates
Tool #2: Parcels App
- Website: https://parcelsapp.com
- Why it’s useful: Clean interface, email/push notifications, mobile app
- Unique features:
- Automatic carrier detection
- Delivery prediction algorithm
- Archive of past tracking (even after delivery)
Tool #3: AfterShip
- Website: https://aftership.com
- Why it’s useful: Enterprise-grade tracking, seller-focused
- Unique features:
- Tracks 1,100+ carriers
- Shows carrier-specific delivery standards
- Flags delayed shipments automatically
The 3-tool test:
| Scenario | Interpretation |
|---|---|
| ✅ All 3 tools show same tracking info | REAL tracking number |
| ⚠️ 2 out of 3 show info | Possibly real, may be new/updating |
| ❌ 0 out of 3 show info | Fake or not yet in system |
| 🚨 Seller’s site shows info, but 0/3 public tools | 99% FAKE |
Step 4: Check USPS After Package Enters US (USA only)
When to check USPS: After tracking shows “Departed China” or “Arrived at destination country”
USPS tracking: https://tools.usps.com/go/TrackConfirmAction
How China Post transfers to USPS:
Once your package arrives in the USA, USPS takes over under the Universal Postal Union agreement. You can track it using:
- Your original China Post number (e.g., RB123456789CN)
- A new USPS tracking number (sometimes generated, starts with 9)
Steps:
- Go to USPS.com
- Click “Track & Manage” → “Track a Package”
- Enter your China Post tracking number (yes, the same one)
- Click “Track”
What you should see:
RB123456789CN
Arrived at USPS Facility
October 10, 2025, 8:45 am
LOS ANGELES, CA 90052
In Transit to Next Facility
October 11, 2025, 2:30 pm
Arrived at Post Office
October 14, 2025, 9:15 am
CHICAGO, IL 60614
Out for Delivery
October 15, 2025, 8:00 am
Expected Delivery by 5:00 PM
If USPS shows nothing:
- Package hasn’t entered USA yet (check China Post)
- Tracking number is fake
- Package stuck in customs
Pro tip: Call USPS customer service (1-800-ASK-USPS) and ask:
- “Has this tracking number been scanned into your system?”
- “What address is this package being delivered to?”
USPS will confirm if the tracking matches your address (they won’t reveal the actual address, but will tell you if it’s yours).
Step 5: Contact China Post Directly (If suspicious)
Official customer service channels:
Phone Support:
- International hotline: +86 10 11183
- EMS dedicated: +86 10 11183 (ask for English service)
- Service hours: 8:00 AM – 9:00 PM (Beijing Time, UTC+8)
- Language: Primarily Chinese, some English support
Before calling:
- Have tracking number ready
- Note down seller’s name and platform
- Write down your order date
- Be prepared for language barriers (use Google Translate on speakerphone if needed)
What to ask:
- “Is this tracking number valid?”
- “What is the current status of this package?”
- “What address is this package being shipped to?” (They may not reveal full address, but can confirm city/ZIP)
- “When was the shipping label created?”
- “Has this package been delivered? If so, to what address?”
Online Chat Support:
- Website: http://nmc.ems.com.cn:9096/imcloud/static/unified_page_pc.html
- How to use:
- Visit the link above
- Look for chat bubble in bottom-right corner
- Click for manual service
- Service hours: 8:00 AM – 9:00 PM Beijing Time
- Type “English” if you need English support (limited availability)
Pro tip: Use Google Translate’s camera feature to translate Chinese responses in real-time.
Step 6: Request Proof from Seller
If tracking seems suspicious, demand documentation from the seller:
What to request:
- Shipping receipt (with date stamp and tracking number)
- Photo of package with:
- Tracking label visible
- Your address visible
- Weight label visible
- Postal service receipt showing:
- Amount paid
- Service type (EMS, Registered Mail, etc.)
- Date of shipping
- Screenshot of tracking from official China Post website (not their own site)
Scammer responses (red flags):
- “We don’t keep receipts”
- “Our warehouse already shipped it, can’t provide photos”
- “Just wait, it will arrive”
- Ignoring your request entirely
- Providing obviously photoshopped images
Legitimate seller responses:
- Provides all requested documentation within 1-2 days
- Photos are timestamped and authentic
- Offers to contact China Post on your behalf
- Proactively suggests solutions (reshipping, refund)
Common China Post Scams Beyond Fake Tracking
While fake tracking numbers are the most common, scammers use other tactics involving China Post. Here are the major ones:
1. Brushing Scam
What It Is:
Seller ships an item (usually cheap or empty) to an address near you, then uses that tracking number to “prove” they fulfilled your order.
How It Works:
- You order a $200 designer handbag
- Seller ships a $0.50 hair clip to:
- Your ZIP code, but different street
- Your building, but different apartment number
- A vacant address near you
- Tracking shows “Delivered to residential address in [Your ZIP]”
- Seller claims “Package delivered, not our responsibility”
- PayPal/eBay sees “delivered” status, denies your refund
Why Sellers Do This:
- Fake positive reviews: They can leave themselves 5-star reviews with “verified purchase”
- Boost search rankings: Platforms prioritize sellers with high delivery rates
- Evade fraud detection: Automated systems see “delivered” and assume order completed
Red Flags:
- 🚩 Tracking shows “delivered” but you received nothing
- 🚩 Package weight doesn’t match your order (check USPS/carrier site)
- 🚩 No photo of delivery (many carriers now photo document)
- 🚩 Delivered to ZIP code, but not your exact address
How to Protect Yourself:
- Call the carrier: Ask for the exact delivery address
- Check package weight: USPS.com shows weight—does it match your item?
- Require signature confirmation: For orders over $100, insist on signature delivery
- Check with neighbors: Sometimes legitimately delivered to wrong address
If You’re a Victim:
- Call USPS: 1-800-ASK-USPS (1-800-275-8777)
- Request a “delivery address verification”
- Get written confirmation it wasn’t delivered to your address
- Submit this to PayPal/eBay/platform dispute
- File credit card chargeback if platform denies claim
Real case example: Woman ordered AirPods ($159), received tracking for a 1 oz envelope delivered 3 blocks away. Seller refused refund. After 6 weeks fighting, her bank reversed charges with USPS documentation.
2. Customs Extortion Scam
What It Is:
Scammer claims your package is held at customs and demands fees, taxes, or bribes to release it.
How It Works:
- You’re given a real or fake tracking number
- You receive an email/SMS: “Your package is held at customs”
- Message demands payment via:
- Wire transfer
- Gift cards
- Cryptocurrency
- “Customs clearance fee” via sketchy link
- You pay → scammer disappears with your money
- Package never existed, or was never sent
Red Flags:
- 🚩 Customs never contacts you directly via email/SMS (they send formal postal letters)
- 🚩 Demands payment via wire transfer, gift cards, or crypto
- 🚩 Urgent language: “Pay within 24 hours or package will be destroyed”
- 🚩 Broken English or grammar errors
- 🚩 Sender email is generic (not @cbp.gov or official domain)
- 🚩 Asks for passport/ID information
How Real Customs Works (USA):
- USPS/carrier pays customs fees for packages under $800
- You may owe customs duty if item value exceeds $800
- Customs sends formal letter via postal mail, never email/SMS initially
- Payment goes through official channels (USPS.com, CBP.gov)
- You’re never asked to pay via gift cards or crypto
Example of Fake Customs Email:
Subject: URGENT: Your Package Requires Customs Clearance
Dear Customer,
Your package with tracking RB123456789CN is held at US Customs.
Reason: Missing customs declaration fee
Amount due: $49.99
IMPORTANT: You must pay within 48 hours or your package will be
returned to sender or destroyed.
Click here to pay customs fee: [sketchy-link.com]
US Customs and Border Protection
Red flags in this email:
- ❌ Real customs never threaten destruction in 48 hours
- ❌ Generic greeting (“Dear Customer”)
- ❌ Suspicious payment link
- ❌ Real CBP never emails directly for routine fees
If You Receive This Scam:
- DO NOT PAY or click any links
- Check tracking on official USPS.com or CBP.gov
- Call USPS: 1-800-275-8777
- Call CBP: 1-877-227-5511
- Report scam to FTC: https://reportfraud.ftc.gov
3. Phishing with Fake Tracking Links
What It Is:
Scammer sends fake “tracking update” messages with malicious links to steal your personal information or install malware.
How It Works:
- You receive SMS/email: “Your package is on the way! Track here: [link]”
- Link looks like China Post, but it’s fake (chinapost-track.com vs. ems.com.cn)
- Fake site asks for:
- Login credentials
- Credit card info
- Social security number
- Address/phone
- Scammer steals your data → identity theft, account takeovers
Example Phishing SMS:
China Post: Your package RB123456789CN has been shipped!
Track your delivery: chinapost-tracking.net/track?id=RB123456789CN
Red flags:
- 🚩 Unsolicited message (you didn’t sign up for tracking alerts)
- 🚩 Suspicious domain (not ems.com.cn or english.ems.com.cn)
- 🚩 Asks you to log in or provide payment info
- 🚩 Shortened URLs (bit.ly, tinyurl) hiding real destination
- 🚩 Sense of urgency (“Act now!” “Verify within 24 hours!”)
How to Identify Fake China Post Websites:
| Real China Post | Fake Phishing Sites |
|---|---|
| ems.com.cn | chinapost-tracking.net |
| english.ems.com.cn | ems-track.com |
| chinapost.com.cn | track-chinapost.org |
| Secure (HTTPS ) | Often not secure (HTTP only) |
| No login required for tracking | Asks for username/password |
| Never asks for payment info | Asks for credit card |
| Professional design | Cheap template, broken images |
If You Click a Phishing Link:
- Close the page immediately (don’t enter any info)
- Clear browser cache and cookies
- Run antivirus/malware scan
- Change passwords for important accounts (email, banking)
- Monitor credit card statements for 60 days
- Consider credit freeze if you entered SSN/personal info
4. Package Rerouting/Intercept Scam
What It Is:
Scammer intercepts your package mid-delivery by changing the delivery address or picking it up from the carrier.
How It Works:
- You order expensive item with real tracking
- Scammer (sometimes the seller, sometimes a hacker) accesses tracking
- They contact USPS/carrier claiming to be you
- Request “address change” or “hold for pickup”
- Package rerouted to their address
- You never receive it
How They Access Your Tracking:
- Hacked your email (saw order confirmation)
- Phishing attack (stole your account credentials)
- Seller is the scammer (they have all your info)
- Stolen tracking from data breach
Red Flags:
- 🚩 Tracking suddenly changes to “Forwarded to new address”
- 🚩 “Customer requested hold for pickup” (you didn’t request this)
- 🚩 Delivery address changes without your action
- 🚩 Package says “Picked up by customer” at post office you didn’t visit
How to Protect Yourself:
- Require signature delivery for valuable items (over $100)
- Create USPS Informed Delivery account: Get alerts for all packages to your address
- Enable two-factor authentication on email and shopping accounts
- Use complex passwords (unique for each site)
- Check tracking daily for any unusual changes
If This Happens:
- Call carrier immediately: USPS 1-800-275-8777
- Report unauthorized address change
- File mail theft report (federal crime in USA)
- Contact seller/platform for refund
- File police report (required for insurance claims)
- Alert credit card company (for chargeback)
Real example: Man ordered $800 laptop from eBay. Tracking showed “forwarded per customer request” to address 200 miles away. He never requested forwarding. Seller claimed “not my problem, it was delivered.” After filing police report and USPS investigation, package was recovered from scammer’s address. Seller’s eBay account was suspended.
What to Do If You’ve Been Scammed
If you’ve confirmed you have a fake tracking number or been scammed, act fast. Here’s your step-by-step recovery guide:
Immediate Actions (Within 24 Hours)
1. Stop All Communication with the Scammer
- ❌ Don’t argue or threaten
- ❌ Don’t accept “excuses” or delays
- ✅ Take screenshots of ALL conversations
- ✅ Save order confirmations, receipts, emails
- ✅ Document everything with dates/times
2. Screenshot and Save Evidence
What to document:
- [ ] Order confirmation email
- [ ] Payment receipt/transaction ID
- [ ] Product listing (before seller deletes it)
- [ ] All messages with seller
- [ ] Tracking number and history
- [ ] Seller’s profile/account info
- [ ] Any promises made about shipping/delivery
Pro tip: Use cloud storage (Google Drive, Dropbox) to back up evidence in case your device fails.
3. Contact Your Payment Provider IMMEDIATELY
If you paid with credit card:
- Call card issuer’s fraud department
- Say: “I want to dispute a charge for non-delivery”
- Reference: Fair Credit Billing Act (your right to chargebacks)
- Timeline: You have 60 days from statement date to dispute
If you paid with PayPal:
- Go to Resolution Center: https://www.paypal.com/disputes
- Click “Report a Problem”
- Select “I didn’t receive my item”
- Upload all evidence
- Timeline: 180 days from payment date
If you paid with debit card:
- Call bank immediately
- Debit cards have weaker protection than credit cards
- May need to file fraud report
- Freeze card if you suspect card info was stolen
If you paid with wire transfer/gift cards/crypto:
- ⚠️ Almost impossible to recover
- Contact FBI’s IC3: https://ic3.gov
- File local police report
- Learn from mistake (never use these methods online)
4. Alert the Platform Where You Bought
Amazon:
- Go to Orders → Problem with Order → “Item not received”
- File A-to-Z Guarantee claim
- Amazon investigates and usually refunds within 48 hours
- If denied, escalate to credit card chargeback
eBay:
- Go to Purchase History → More Actions → “I didn’t receive it”
- File Money Back Guarantee request
- eBay holds seller’s funds during investigation
- Provide tracking discrepancy proof (wrong address delivery)
AliExpress:
- Open Dispute before “Buyer Protection” expires
- Select “Parcel not received” or “Wrong item”
- Upload evidence (screenshots, tracking info)
- Escalate to AliExpress mediation if seller refuses refund
- Timeline: Open dispute within 15 days of delivery date or before protection expires
Etsy:
- Contact seller first (required by Etsy)
- If no response in 48 hours, open case with Etsy Support
- File “Not as Described” or “Item Not Received”
Facebook/Instagram Marketplace:
- Report the seller’s profile (Report → Fraud/Scam)
- Leave warning comment on their posts (warn others)
- Facebook offers minimal buyer protection
- Rely on PayPal/credit card protection instead
Actions Within 1 Week 📋
5. File Formal Complaints
Federal Trade Commission (FTC) – USA:
- Website: https://reportfraud.ftc.gov
- Report mail fraud and identity theft
- FTC tracks patterns to investigate large-scale scams
- Your report helps protect others
Internet Crime Complaint Center (IC3) – FBI:
- Website: https://ic3.gov
- For internet fraud over $100
- Provides case number for police reports
- FBI may investigate if part of larger operation
Better Business Bureau (BBB):
- Website: https://bbb.org/file-a-complaint
- Search for seller’s business name
- File complaint (public record, warns other consumers)
- BBB may mediate dispute
Your State’s Attorney General:
- Google: “[Your State] Attorney General consumer complaints”
- Especially important if seller is US-based
- State AG can file charges against fraudulent businesses
Postal Inspection Service – USA:
- Phone: 1-877-876-2455
- Website: https://postalinspectors.uspis.gov
- For mail fraud (using USPS to commit fraud)
- Federal crime with serious penalties
Your Local Police Department:
- File report if scam exceeds $500
- Bring all evidence: screenshots, receipts, tracking info
- Get case number (needed for insurance, chargebacks)
- Police may not investigate small-dollar scams, but creates official record
6. Document Carrier Investigation Results
Call USPS (if package shows delivered):
- Number: 1-800-275-8777
- Request “Package Intercept” investigation
- Ask for GPS coordinates of delivery location
- Request written confirmation of delivery address
- Get tracking investigation reference number
Call China Post:
- Number: +86 10 11183
- Request formal investigation into tracking number authenticity
- Ask for origin address verification
- Request email confirmation of findings (in English if possible)
Save all documentation:
- Investigation reference numbers
- Customer service rep names and employee IDs
- Call dates/times
- Email confirmations from carriers
Actions Within 1 Month
7. Escalate to Credit Card Chargeback (If Platform Denied Dispute)
When to use chargeback:
- PayPal/platform denied your dispute
- Seller proved fake “delivery” with brushing scam tracking
- You have carrier documentation proving misdelivery
- 60 days haven’t passed since statement date
How to file:
- Call credit card “Disputes” or “Chargebacks” department
- Reference: Fair Credit Billing Act Section 1666
- State your case: “Merchant claimed delivery, but carrier confirms wrong address”
- Submit evidence:
- Order details and amount
- Screenshots of seller’s listing
- Tracking number showing fake/wrong delivery
- USPS/carrier written statement
- All communication with seller
- Platform dispute denial (if applicable)
Chargeback dispute codes to request:
- Code 30: Services Not Provided or Merchandise Not Received
- Code 53: Not as Described or Defective Merchandise
- Code 57: Fraudulent Transaction
Timeline:
- Investigation takes 30-90 days
- Bank may issue provisional credit immediately
- Final decision depends on evidence quality
Win rate: Higher if you have carrier documentation proving misdelivery
8. Consider Legal Action (For Large Amounts)
Small Claims Court:
- When to use: Scam amount is $3,000-$10,000 (varies by state)
- Cost: $30-$100 filing fee
- No lawyer needed: Represent yourself
- Challenge: Must identify seller’s real identity and location (difficult for overseas scammers)
Class Action Lawsuit:
- If many people scammed by same seller/operation
- Search: “[Seller Name] class action lawsuit”
- Join existing lawsuit if available
- Contact consumer protection attorney for consultation
Realistically: Most small-dollar scams ($50-$500) aren’t worth pursuing legally. Focus on chargebacks and platform disputes.
Long-Term Actions (Protect Your Future) 🛡️
9. Monitor for Identity Theft
If you provided personal information to scammer:
Freeze your credit (free):
- Equifax: https://equifax.com/personal/credit-report-services/
- Experian: https://experian.com/freeze/center.html
- TransUnion: https://transunion.com/credit-freeze
Monitor credit reports:
- Free annual report: https://annualcreditreport.com
- Look for unauthorized accounts, inquiries
- Set up fraud alerts
Change passwords:
- Email accounts (especially if compromised)
- Shopping sites where you used same password
- Banking/financial accounts
- Use unique, strong passwords (password manager like Bitwarden, 1Password)
Enable 2-factor authentication everywhere possible
10. Leave Public Warnings
Help protect others:
- Leave honest review on platform (if allowed after dispute)
- Post on Reddit: r/Scams, r/Aliexpress, r/eBay
- Warn on Trustpilot: https://trustpilot.com
- Share on social media: Tag seller’s account, platform’s support
- Update BBB complaint: Add resolution outcome
Template warning:
⚠️ SCAM ALERT: This seller provided fake tracking number RB123456789CN.
Tracking showed "delivered" to wrong address. I never received my $150 order.
PayPal initially denied my dispute until I provided USPS documentation.
AVOID THIS SELLER. Use credit card, not debit, for better protection.
Alternative Shipping Options
If you want to avoid China Post risks, request these alternatives:
| Carrier | Speed | Tracking | Cost | Best For |
|---|---|---|---|---|
| DHL Express | 3-5 days | Real-time | $$ | Urgent/valuable items |
| FedEx International | 4-7 days | Excellent | $$ | Important documents |
| SF Express | 5-10 days | Real-time | $ | Asia region, reliable |
| UPS Worldwide | 5-12 days | Excellent | $$ | High-value goods |
| EMS (China Post) | 5-10 days | Good | $ | Faster China Post option |
| Yanwen | 10-25 days | Good | $ | Budget alternative |
When to avoid China Post:
- Orders over $100 (use tracked express)
- Time-sensitive deliveries
- Unfamiliar/unverified sellers
- Items that can’t be replaced easily
How to request alternative: Message seller before buying: “Can you ship via DHL/FedEx instead? I will pay extra shipping fee.”
FAQ About Tracking Numbers
Q: What does a real China Post tracking number look like?
A: Format is XX123456789XX (13 characters total). Starts with service code (RA, RB, EE, LZ, etc.), has 9 digits in middle, ends with CN or HK.
Valid examples: RB123456789CN, EE987654321HK, LZ456789123CN
Q: How many digits is a China Post tracking number?
A: 13 characters total: 2 letters + 9 digits + 2 letters. If it’s shorter/longer or missing letters, it’s likely fake.
Q: What do China Post tracking numbers start with?
A: Common prefixes:
- RA/RB/RC/RD: Registered Air Mail
- EE/EB: EMS Express
- LZ/AM: ePacket
- CP: Surface Parcel
- LP/LU: Small Packet
Full list in “Understanding Real Tracking Numbers” section above.
Q: Can you track China Post with a USPS tracking number?
A: Yes. Once package enters USA, you can track the original China Post number on USPS.com. Sometimes USPS generates a new number starting with “9”, but the original still works.
About Scams
Q: How can I tell if my China Post tracking number is fake?
A: Check these 7 red flags:
- Wrong format (not 13 characters or invalid letters)
- No updates for 7+ days
- Doesn’t work on official sites (ems.com.cn, 17track.net)
- Only works on seller’s website
- Vague updates (“China” → “Delivered” with nothing between)
- Shows delivered to wrong address
- Seller is brand new + unrealistic prices
Q: Why is my China Post tracking not updating?
A: Possible reasons:
- Normal: Label created but not shipped yet (wait 2-3 days)
- Normal: Package in transit between countries (5-10 day gaps are common)
- Problem: Stuck in customs (can take 1-2 weeks)
- Scam: Tracking number is fake (test on multiple sites)
If no updates for 10+ days, contact seller and China Post (+86 10 11183).
Q: Can fake tracking numbers show as “delivered”?
A: Yes, in two ways:
- Stolen number: Scammer uses real tracking from different package already delivered elsewhere
- Brushing scam: Scammer ships cheap item to nearby address, shows “delivered” to your ZIP code
Solution: Call carrier to verify exact delivery address.
Q: What happens if I get a fake tracking number?
A: If you paid with credit card or PayPal:
- Contact seller for explanation (give 48 hours)
- File dispute with platform (Amazon, eBay, etc.)
- If denied, file credit card chargeback
- Report to FTC (reportfraud.ftc.gov)
Most buyers recover money within 30-90 days if they act quickly.
About China Post Service
Q: Is China Post legit or a scam?
A: China Post is legit—it’s the official state-owned postal service of China. However:
- Scammers exploit it by using fake tracking numbers
- Legitimate shipments can be very slow (15-60 days)
- Tracking updates are sometimes inconsistent
Always verify tracking on official ems.com.cn and third-party tools.
Q: Do packages from China Post get transferred to USPS?
A: Yes, 99% of China Post packages to USA transfer to USPS for final delivery. This happens under Universal Postal Union agreements. The handoff occurs after customs clearance at ISC (International Service Center).
Q: Who delivers China Post in the USA?
A: USPS (United States Postal Service) handles nearly all China Post final deliveries. Occasionally, private carriers (UPS, FedEx) may deliver if seller upgraded to express service.
Q: How long does China Post take to deliver?
A: Typical timelines to USA:
- EMS Express: 5-10 days
- ePacket: 10-20 days
- Registered Air Mail: 15-30 days
- Surface Parcel: 60-90 days
Add 1-2 weeks during holidays (Chinese New Year, Singles Day, Christmas).
Q: Does China Post go to USPS or UPS?
A: USPS for standard mail (95% of shipments). UPS/FedEx only if seller specifically paid for private carrier service (rare, more expensive).
About Verification
Q: How do I verify a China Post tracking number?
A: Follow 3-step verification:
- Check format: Must be
XX123456789XX(13 characters) - Test on official site: https://english.ems.com.cn
- Cross-check: Test on 17track.net, parcelsapp.com, aftership.com
If it works on all three = likely real. If only seller’s site = fake.
Q: Where can I track my China Post package?
A: Official tracking sites:
- China Post official: https://english.ems.com.cn
- 17Track (best aggregator): https://17track.net
- Parcels App: https://parcelsapp.com
- USPS (after entering USA): https://usps.com
Never use random tracking sites from seller’s links.
Q: How to contact China Post customer service?
A: Official channels:
- Phone (international): +86 10 11183 (8 AM-9 PM Beijing Time)
- Email: feedback@chinapost.com.cn (2-5 day response)
- Online chat: http://nmc.ems.com.cn (look for chat bubble, limited English)
Prepare tracking number, order date, and destination info before contacting.
About Problems
Q: What if my tracking says delivered but I didn’t get the package?
A: Take immediate action:
- Check with neighbors, household members
- Look around property (porches, garages)
- Call carrier: “Was tracking XX123456789XX delivered to [your exact address]?”
- Request GPS delivery coordinates
- If wrong address: Get written confirmation → File dispute
- Contact seller with evidence
File dispute within 48 hours for best results.
Q: Can I get a refund with a fake tracking number?
A: Yes, if you act quickly:
- PayPal: File “Item Not Received” dispute (have 180 days)
- Credit card: File chargeback within 60 days of statement
- Amazon/eBay: Use platform protection (A-to-Z, Money Back Guarantee)
Success rate is 70-90% if you have evidence (carrier confirmation, screenshots, etc.).
Q: How long should I wait before reporting a problem?
A: Timeline:
- Day 1-7: Normal shipping delays, no action needed
- Day 8-14: Contact seller for update
- Day 15+: If no tracking updates, verify number on official sites
- Day 20+: If still no updates, file dispute with platform
- Day 30: Last chance for many refund windows—act now
Never wait beyond your platform’s refund deadline (check before buying).
Conclusion: Stay Safe, Shop Smart
Fake China Post tracking numbers are a growing problem, but you can protect yourself by staying vigilant.
Three Core Principles:
- Verify Before You Trust
- Always check tracking on official sites (ems.com.cn, 17track.net)
- Test the format: Must be 13 characters (XX123456789XX)
- If it only works on seller’s link = RED FLAG
- Use Protected Payment Methods
- Credit cards offer best protection (chargebacks)
- PayPal Goods & Services (not Friends & Family)
- Never use wire transfer, crypto, or gift cards for online purchases
- Act Fast When Something’s Wrong
- Contact carrier within 48 hours if tracking shows wrong delivery
- File disputes immediately—don’t wait
- Document everything from day one
Remember:
- China Post itself is legitimate—scammers just exploit it
- Most fake tracking scams can be defeated with proper verification
- You have strong buyer protection if you use the right payment methods
- When in doubt, trust your instincts—if it seems too good to be true, it is
Bookmark this guide and share it with anyone who shops from China. Together, we can make online shopping safer.
Have you encountered a fake China Post tracking number? Leave a comment below sharing your experience—your story could help protect others.
Stay safe, and happy shopping!
Kelsey Sun is an International Trade Consultant at Sellers Union Group with years of experience in Yiwu wholesale sourcing. She works closely with factories and suppliers across China, helping international buyers navigate the Yiwu market and secure reliable products at scale. With a strong background in trade consultancy, she provides practical guidance on sourcing strategies, supplier evaluation, and cost transparency. Her insights bridge the gap between overseas wholesalers and China’s manufacturing hubs, making her a trusted voice for businesses exploring Yiwu as a sourcing destination.
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